How do I register as a sales partner?
Do you have a Sales Team I can contact for assistance with enquiries? How do I contact them?
Our friendly and helpful Sales Team can be contacted 24/7 by email at firstname.lastname@example.org or by calling +61 2 9453 2744 or Free Call 1800 257 171.
Who is Interhome Group?
Interhome Group consists of the three brands within Hotelplan Group that specialise in self-catering holiday accommodation. With a history dating all the way back to 1965, Interhome Group is one of the premier European providers of unique holiday homes. We manage some 35,000 properties in 27 countries.
In Australia, Interhome Group is active under the brand Interhome.
Hotelplan Group, which also includes brands such as Inghams & Explore, is one of the leading travel companies in Europe. It is owned by Migros, Switzerland's largest employer.
Where is Interhome Group based?
Our Australian registered office is in Sydney while Interhome Group has its head office in Glattbrugg (Zürich), Switzerland, and operates sales offices in 15 countries, as well as over 200 Local Service Offices all over Europe, from which we provide in-resort service to customers.
How do I reset my password for the Partner Portal?
Please contact our Partnercare team with this request on email@example.com. Please also contact us with any changes to your partner details (new address, telephone number, change of consortia etc).
I am part of a Travel Group or Consortium. Is this information shown when I log in via the Partner Portal?
What type of insurance does Interhome Group offer?
Travel cancellation insurance with ERV is included in all our bookings, free of charge with an excess of 20%. An optional travel insurance (luggage, assistance and more) can be purchased. Please visit our website for more information.
Are the Interhome Group properties star rated and can I access reviews via the Partner Portal?
Interhome Group accommodation are checked and given a star rating (out of 5 stars). Customer Reviews are shown on our website and in the Partner Portal, where available.
Do partners receive a discount on their own holiday booked with Interhome Group?
Partners receive a 20% discount on their bookings for personal use, with proof of eligibility, which is the Interhome Group Partner ID.
Please note that such bookings are valid solely in the name and address of the individual who is booking, and must be made directly and not via the Partner account.
Therefore, these bookings can only be done either by phone on +61 2 9453 2744 or Free Call 1800 257 171 or by email to firstname.lastname@example.org. Please ensure your company name, address and Partner Id are mentioned.
What are the different ways of linking with Interhome Group? Do you have an API and partner links?
You can link to our website using our links & banners generator within the partner portal, or you can integrate our customisable iFrame into your website.
More advanced connectivity options include our proprietary API (with optional XML-feeds) or use one of our many connectivity partners.
For Australia our preferred third party technology provider is RateGain-DHISCO.
Where can I find information regarding your web services?
What is the procedure for making test bookings?
Interhome Group provides two environments that you can call via web service. Generally, test bookings shall be done in our TEST environment whenever possible.
How do I download pictures from Interhome Group?
Using the API, cache to your own servers or by downloading pictures here using the property reference.
How can I make bookings?
We offer multiple booking methods, subject to the partnership model.
Travel agents can book using our secure partner portal or by contacting our telephone helpline.
Online travel agents have access to our proprietary API (with optional XML-feeds) and can connect through our preferred technology partner RateGain-DHISCO.
Website owners can integrate our banners, links and a customisable iFrame.
For customers and employee benefits specialists we offer the possibility to integrate our iframe within an intranet, but customers can also book directly on our website or over the phone by using a discount code.
How do I book properties that are “On Request”?
Is it possible to hold options?
Can I send offers from the Partner Portal directly to my customers? Is there a White Label option?
Offers can be sent directly from the Portal, using the Favourites option and then selecting a Personal Brochure which can be emailed directly to you as booking agent. You will then be able to make changes to this before forwarding to your client.
A White Label option is currently being developed. Should a customer wish to book directly using a website link, you will receive your normal commission.
What has to be considered before confirming a booking?
If I take payment from my customer, what booking documentation is received and how will this be sent? Do you provide client copies for customers?
If Interhome Group takes payment from my customer, how and what documentation is sent to the customer?
How can I make changes or cancel a booking?
Do you offer last minute bookings?
Can I make last minute bookings via the Partner Portal?
Bookings may be made via the Partner Portal up to 2 working days before arrival. Bookings with an arrival date of 2 working days or less may only be made by contacting us by telephone on +61 2 9453 2744 or Free Call 1800 257 171, and are subject to approval from the owner to ensure the accommodation can be fully prepared and available for the customer.
Can I make bookings in different currencies?
Yes this is possible. Please contact us by email on email@example.com or call us on +61 2 9453 2744 or Free Call 1800 257 171 for more information.
Do you offer long term bookings?
Bookings of up to 28 nights can be confirmed directly. Bookings of more than 28 nights have to be discussed with the owner first. We can put an option in place for you whilst we contact the owner.
Are bookings for youth groups accepted?
Are bookings for worker groups accepted?
Is over-occupancy possible?
Can a Partner directly contact an Owner?
Can I access offers for my employees using the Portal?
What payment methods does Interhome Group accept?
Payments for bookings are made either through bank transfer, or cheque, or by credit/debit card.
Partners using a credit or debit card can register the card with the Interhome Group accounts team, and then payments will be automatically debited as they become due.
All travel documents and vouchers should only be sent to the customer once payment has been received.
If I take payment from the customer, how is commission paid to me?
If Interhome Group takes payment from my customer, how and when do I receive my commission payments?
What are the payment terms for travel agents?
In general, payment terms are 20% deposit due 10 days from receipt of the Booking Confirmation with balance due 43 days prior to departure. However, this can vary according to your Partner Agreement in place with Interhome Group.
Is GST included in the prices?
GST is not applicable.
Is commission included in the prices?
Are the provided links to your website tracked for commission? How can I access this information?
I send traffic to your website, can I track bookings myself?
Are my payments to Interhome Group safe?
All payments by partners and customer to Interhome Group are covered by an insurance policy with AXA.
Interhome Group voluntarily provides this insurance to offer customers peace of mind. Furthermore, Interhome Group is part of Hotelplan Group, which is owned by Migros, Switzerland's largest employer.
Are utilities such as water, power and heating included?
Do guests need to pay a security deposit?
The key holder is entitled to ask for a deposit.
The deposit amount is in the cost overview on the object detail page of the holiday house or the apartment as well as on the booking confirmation. The deposit can be paid by credit card or cash (as mentioned on your booking confirmation). It is necessary to pay the deposit otherwise you will not receive your key. Please note that at some locations the only option is cash payment.
The deposit is a security retainer and will be refunded upon proper return of the rental property. The deposit will either be refunded to guest’s bank account or received directly from the keyholder, if guest paid in cash. For a refund of the deposit to the guest’s bank account, they should leave IBAN and BIC code with the keyholder.
How do guests get to the property and how do they check in?
Do you provide promotional materials and giveaways?
For events & promotions we have a limited number of giveaways and other promotion materials available. Please send your request along with a description of your event to firstname.lastname@example.org.
Where can I find your Standard Contract Terms?
Our latest Standard Contract Terms are available on this link.