Sunlit living room with a comfortable sofa and indoor plants.

Frequently asked questions

  • Which services can Interhome offer for managed properties and what do they cost?

    The basic service includes cleaning, linen service, key handover, and an annual inspection. We are also happy to support you with additional services – your contact person is available to assist you at any time.

  • What does “Full Service” mean for my holiday home?

    Interhome Full Service includes cleaning, linen service, key handover, and an annual inspection of your holiday accommodation. In many places we have a reliable cleaning team on site. Otherwise we will be happy to help you find cleaning staff. 

  • Can I reach someone at Interhome outside office hours?

    Yes. You can reach us at any time through our 24/7 call centre.

  • Can you collect the tourist tax?

    In many regions, yes. We take care of collection, reporting, and settlement. Your contact person will be happy to provide further details.

  • Can I charge for utilities such as electricity and water on site?

    Utilities are already included in the rental price. This saves you the effort of monitoring and billing them separately.

  • Can Interhome collect a security deposit from the guest before arrival?

    No. Any potential damages are covered by our insurance.

  • Will the guest automatically contact me as the key holder before arrival?

    If this has been agreed in advance, we inform guests that they should contact you.

  • Definition of Responsibility for Guest Complaints

    If an issue on site cannot be discussed or resolved, you are welcome to contact your contact person or our 24/7 call centre.

  • How does Interhome respond if the owner has problems with guests?

    If the issue cannot be resolved on site, we are happy to assist. Please contact your contact person or our 24/7 call centre.

  • How does my private key holder communicate with guests if they do not speak foreign languages?

    If there are language barriers, we are happy to assist – either locally or via our 24-hour hotline.

  • If I work with Interhome, where will my holiday home be advertised?

    Your holiday home is featured not only on our own websites but also across thousands of booking platforms worldwide. We handle all marketing on your behalf, giving your property maximum exposure – at no additional cost.

  • What strategies does Interhome use to achieve good occupancy – even in the low season?

    We do our best to secure bookings for you even during the low season. With Dynamic Pricing, we can also respond flexibly to demand.

  • Is cooperation also possible if I already have a profile on Booking.com or Airbnb.com?

    Yes, this is possible. To avoid double bookings, our booking calendar can be linked with other platforms.

  • Will my existing reviews be transferred?

    Unfortunately not. Existing reviews cannot be transferred.

  • Can negative reviews be deleted?

    We do not delete reviews as long as they comply with internal guidelines. However, they can be responded to. Negative reviews are also important, as they show transparency and help build trust.

  • Can I synchronize my booking calendar with yours?

    Yes, this is possible. Our booking calendar can be synchronized with calendars from other platforms.

  • How can I change my contact details or bank information?

    You can manage your contact details, bank information, and much more at any time in the Owner Portal (owner login area).

  • Where can I enter my owner stays?

    You can enter your owner stays at any time in the Owner Portal (owner login area).

  • Can I also occupy the property myself?

    Of course you can. In the owner portal (login area for owners), you can enter your own stays. However, certain restrictions apply in order to ensure optimal occupancy.

  • How can I keep up to date with current bookings?

    You have access to the current booking overview at any time in the Owner Portal; additionally, you will receive the arrival list via SMS or email.

  • Do I get details of who is using my holiday property?

    In the Owner Portal, you will find all information necessary to welcome your guests and prepare for their stay, including first and last name and country of residence.

  • When do I receive the guest’s contact details?

    As soon as the booking is made, you can view the guests’ contact details in the Owner Portal (owner login area).

  • Do I have any influence on how my property is described?

    Yes of course. You will receive a detailed description of the property along with the contract. You can then make any additions or corrections by getting in touch with your Interhome contact person at any time.

  • Can I change images myself?

    If you have new images, we are happy to upload them to our system for you, provided they comply with our internal guidelines.

  • Can I determine the order of the images myself?

    You do not need to define the image order yourself – we are happy to take care of that for you. Thanks to many years of experience, we know exactly how to present your accommodation in the best possible way to achieve optimal impact.

  • Can my own high-quality images be used?

    Yes, please send the images to your contact person so we can check whether they comply with our internal guidelines.

  • Is there a designated contact person I can speak to?

    Yes. Your personal advisor is available to answer any questions at any time.
    You can find the contact details in the owner portal (login area for owners).

  • Can I reach someone at Interhome outside office hours?

    Yes. You can reach us at any time through our 24/7 call centre.

  • Is the contract temporary?

    The contract is open-ended. Availability and prices are set for one year at a time.

  • Can I also receive my rental income on a monthly basis?

    Yes. You can choose the payment method in the owner portal (login area for owners).

  • Are there any costs for owner stays?

    No costs apply for owner stays.

  • Can I set arrival and departure times myself?

    If you or a trusted person appointed by you handles the key handover, you can set arrival and departure times yourself.

  • How short-notice can bookings be made?

    Bookings are possible up to one day before arrival. Same-day arrivals are handled individually in consultation with you.

  • How far in advance will I receive bookings?

    Availability and prices are set one year in advance for the following year.

  • Can I decline certain bookings (e.g. tradespeople)?

    Yes, this is possible in certain cases.

  • Can I keep personal belongings in my holiday home?

    We recommend that you keep all your belongings and valuables locked in a separate room or storage space.

  • How can the contract be terminated and what notice periods apply?

    The notice period is three months from the end of any calendar month. 
    The contract can be terminated by mutual agreement, provided this does not cause additional effort or costs for either party (e.g. due to the need to rebook guests).

  • How much commission/margin does Interhome take?

    The commission/margin varies depending on the country.

  • Who sets the prices?

    Pricing is always determined in consultation with you. We share our many years of experience and suggest prices that allow optimal benefit for both you and us.

  • What is the sales or daily price of my holiday home?

    You can find the contract prices at any time in the Owner Portal (owner login area).

  • How is the sales price determined?

    Our many years of experience help us determine the ideal sales price.

  • What is Dynamic Pricing?

    Dynamic Pricing allows us to flexibly adjust the rental price of your holiday accommodation based on demand – resulting in higher earnings during busy periods and more bookings at quieter times. This allows you to fully realize the potential of your property.

  • How often can the owner change prices?

    We offer Dynamic Pricing, where we flexibly adjust pricing based on demand – we handle the optimization for you and ensure more bookings and higher revenue.

  • Is it possible to create special offers?

    Yes, this is possible. If you have chosen the Dynamic Pricing option, we will be happy to take care of this for you and adjust prices optimally to increase your revenue.

  • Does Interhome offer guaranteed rental payments?

    We would be happy to discuss guaranteed payments with you and explain the necessary requirements.

  • Will I receive compensation in case of cancellation?

    If a booking is canceled, we do our best to re-rent the vacant period. If this is not successful, compensation may be granted under certain conditions.

  • What happens if Interhome has to cancel bookings due to force majeure – will I receive a refund if my guests cannot arrive?

    If a booking is cancelled by Interhome due to force majeure, compensation will be provided in accordance with the conditions of the Europäische Reiseversicherung (ERV).

  • Which legal or tax requirements must the owner meet to legally rent out a property?

    A government registration number may be required, as well as a tax number in accordance with DAC7.

  • Where can I enter my tax data, and why is it required?

    Tax data can be entered in the Owner Portal. We require this information for all holiday accommodation in the EU and/or for holiday home owners residing in the EU. This is based on Directive (EU) 2021/514 of the Council of the European Union amending Directive 2011/16/EU on administrative cooperation in the field of taxation.

  • Do you support the application for a license?

    Yes, we are happy to support you with the application and management of the required license for your holiday accommodation.

  • Do I have some protection in the event of my property being damaged by guests?

    In the event of damage, guests are usually covered by their personal liability insurance. To further reduce risk, Interhome has developed a tailored group insurance policy with European Travel Insurance (ERV), ensuring optimal protection for your property.

  • Is insurance included, and what services does it cover?

    Yes, both you and Interhome are suitably insured. Further information about the insurance can be found here.

  • Will Interhome cover the damage if the insurance does not pay?

    Each case is individually reviewed and assessed.

  • Do I receive a reward if I refer a new owner to Interhome?

    For every new signed contract following your referral, you will receive up to 600 Euros, depending on the category of the holiday home.
© 2026 HHD AG